ASSISTANT MANAGER(POLICY SERVICING) JOBS

Role Description:

• Effective in managing the business requirements process

• Working with sales, actuarial and other support functions for determining the scope of work

• Ensuring sign-offs on Process Manuals for the new system functionalities

• Training, service delivery teams at HO and ROs on revised processes

• Working in tandem with all lines of business and other support functions to ensure end to end processes are put in place with clear responsibilities

• Vetting manual workflows, processes and process checks – overall ownership of works and process checks

• Ensuring smooth transition of revised processes and support the service delivery team at HO and RO

post migration till stabilization

• Ensuring standardized processes and strong process control are in place

• Ensuring timely delivery of the stipulated MIS required by service delivery and other functional units

Job Band:

Assistant Manager

Educational Qualifications (Indicate both Essential & Preferred):

Essential – Graduate

Preferred – Post Graduate

Experience profile (Indicate years and type of experience – industry, role & level):

• Graduate – Essential ; Post Graduate - Preferred

• Should have a minimum of 3-5 years in customer service/operations background (preferable insurance)

• Should have good vendor management skills

• Should be people and process oriented, and proactive

Personal Attributes (Use the attached MetLife Success Attributes as a reference tool decide what 2 - 3 qualities maybe more important than others for this role):

Analytical

Coordination

Good in written & verbal communication

Good understanding of insurance soft wares & processes