Role Description:
• Working with sales, actuarial and other support functions for determining the scope of work
• Ensuring sign-offs on Process Manuals for the new system functionalities
• Training, service delivery teams at HO and ROs on revised processes
• Working in tandem with all lines of business and other support functions to ensure end to end processes are put in place with clear responsibilities
• Vetting manual workflows, processes and process checks – overall ownership of works and process checks
• Ensuring smooth transition of revised processes and support the service delivery team at HO and RO
post migration till stabilization
• Ensuring standardized processes and strong process control are in place
• Ensuring timely delivery of the stipulated MIS required by service delivery and other functional units
Job Band:
Assistant Manager
Educational Qualifications (Indicate both Essential & Preferred):
Essential – Graduate
Preferred – Post Graduate
Experience profile (Indicate years and type of experience – industry, role & level):
• Graduate – Essential ; Post Graduate - Preferred
• Should have a minimum of 3-5 years in customer service/operations background (preferable insurance)
• Should have good vendor management skills
• Should be people and process oriented, and proactive
Personal Attributes (Use the attached MetLife Success Attributes as a reference tool decide what 2 - 3 qualities maybe more important than others for this role):
Analytical
Coordination
Good in written & verbal communication
Good understanding of insurance soft wares & processes
